Increase Engagement Using Currencies of Exchange
Author: Rick Cronen
There is a substantial amount of data that documents a link between positive business performance and employee attitudes. Those companies that actively promote a high level of employee engagement outperform those companies that do not.
One of the ways to promote employee engagement is by creating an atmosphere of trust. Frontline managers are the key to your organizations success or failure in this critical business activity. In order to achieve positive results, managers must maintain a “give to get” attitude.
One of the best strategies is the use of currencies of exchange. Here are three currencies of exchange that are available to every manager.
Task Related Currencies: Be a resource to your employees. Give them access to information about what is going on and be willing to lend a hand when needed.
Personal Currencies: There are many ‘personal currencies’ available to a manager; but, perhaps the most powerful is personal accountability. Accept responsibility for your decisions and your actions by treating mistakes as learning opportunities.
Position Currencies: As a manager you have the ability to network within the organization on a larger scale than do your employees. Use that knowledge to connect your employees with people they need to know.