Delegation Skills Build Employee Engagement
The level of an employee’s engagement is often directly related to how work is assigned. Effective delegation starts with clearly and concisely identifying the objectives and desired results. Taking the time to discuss the purpose and desired results will help in four very important ways:
- It minimizes or eliminates the possibility of re-work. Re-work is often the result of unclear objectives and the costs associated with re-work are both the cost of doing the job again and the cost of “lost opportunity”.
- It helps define the “boundaries” of the project. This can prevent your employees from doing more than is required or less than is needed in order to achieve satisfactory results.
- It identifies and defines priorities. The employee will have the information needed to make decisions about the urgency and importance of the task in comparison to other demands or projects for which they may be also be responsible.
- It creates (by example) the expectation of two-way dialogue. This may reveal innovative approaches and insights into the problem which may not have occurred to you or the employee.