Building Trust
Author: Rick Cronen
Leaders want their employees to care as much about the business as they do. The best way to create that kind of accountability is to build the level of employee engagement. The best tool leaders can use to achieve that level of engagement is by building trust.
There are three keys to building trust. The first is congruity – in order to get trust you have to give trust. It is almost impossible to gain the trust of others if you do not trust them. The second is reliability – you need to follow through and be consistent. You must walk the talk. The third key to building trust is transparency. It is nearly impossible to build trust in an atmosphere where there are secrets. Leaders frequently make the mistake of using information as a source of power. A trusting environment is one where people know what is happening and why.